The digital transformation of the City of Brussels

• Fitting out the Council Chamber: Improvement of the control room, introduction of a multilingual recording system and installation of an extra infrastructure to guarantee continuous availability.
• Mobile translation solution: Development of a Proof of Concept (POC) for a portable translation system adaptable to any meeting room.
• Room booking: Deployment of a room booking solution throughout the Brucity building.
• Indoor GSM network: Coverage extended to level -4.
• Interconnected autonomous systems: Fire surveillance, security cameras, management of central installations (ventilation, heating).
• Brucity rooftop: Development to meet connectivity needs and implementation of a visitor counting system.
• Passport scanners: Installation of new scanners for the Foreign Affairs Office.

• New self-service processes: Legalisation of signature, parental authorisation, and application for visitor parking permits.
• QR code readers in ticketing terminals: Introduction to speed up the user registration process.
• Automatic incoming mail routing using AI: Improved efficiency and speed of the mail distribution process.

Now available 24/7, this portal manages 300,000 files a year, facilitating the centralised management of interactions and files, contextualised access to City services via MyBXL, appointment scheduling, queue management, management of inbound and outbound communication, electronic payments and workload distribution between employees.

BRUCE is designed to evolve with technological advances and adapt to citizens' future needs, thus ensuring that the investment it represents continues to generate value well beyond its initial implementation. In the future, BRUCE will be able to extend its services to other areas of City life, such as crèches, culture, sport and education. The platform could also become a tool for collaboration with other local, regional, federal and international authorities.

• Opening of the Mutsaard school complex: In 2023, Public Education (PE) continued its modernisation projects, notably with the opening of the ultramodern Mutsaard school complex in Neder-Over-Heembeek. The complex accommodates 744 pupils and 72 infants, with modern facilities such as sports halls and landscaped outdoor areas. i-CITY was responsible for installing an advanced network infrastructure, including antennas, state-of-the-art switches and interactive classroom equipment.
• Implementation of the GESTAC solution following a contract awarded to the University of Mons: GESTAC aims to replace the obsolete software used by the Hautes Écoles Francisco Ferrer and the Royal Academy of Fine Arts, thus improving administrative efficiency.
• SaaS library management: A major migration project to a SaaS solution for library management has been implemented in 14 municipalities in the Brussels Region, facilitating management and access to resources.

HRA - an increasingly cross-functional solution

Already implemented in the City and Public Education departments, the solution dedicated to Human Resources Information Systems (HRIS) is set to be deployed at the Brussels PCSW. The team has been strengthened to this end. The HRA platform is now accessible via smartphone, to improve human resources management efficiently and securely. The multi-tenant model makes it possible to manage multiple entities while respecting data confidentiality.

Contribution to the Good Move plan

i-CITY has been commissioned to deploy the infrastructure required for the Brussels Good Move plan. In 2023, our teams installed IT equipment for smart bollards, ensuring the remote management and smooth operation of the access control devices. A software solution manages infringements efficiently, improving urban mobility.

BXLGIS "10-minute City"

The aim of this project is to enable citizens to view all the municipal services available within a ten-minute walking distance via a mapping site. In 2023, our teams developed the mapping interface and a number of datasets, with launch scheduled for late 2024.